This course provides practical techniques, tactics, and strategies for de-escalating conflicts and defusing potentially violent situations. Participants will learn to recognize early signs of aggression, use effective communication to reduce tensions, and maintain personal safety while managing challenging interactions.

Key Topics Include:

-Understanding the psychology of aggression and conflict
escalation.

-Early recognition of warning signs and pre-violent
behaviors.

-Maintain situational awareness and manage personal emotions
under stress.

-Negotiated Resolution Model applications.

-Behavioral Influence Stairway Model applications.

-Active listening, empathy, rapport, trust, influence, and persuasion
skills.

-Crisis intervention process.

-Case Studies and Scenario-Based Exercises.

At the end of this course, participants will understand how to effectively de-escalate and defuse tense situations, reduce the likelihood of violence, and foster safer interactions in diverse environments.

Who Should Attend:

This course is ideal for anyone looking to enhance their conflict resolution skills.

Duration:

Online: Self-directed.

Group Zoom: 1 day.

Prerequisites:

None.